Sustainability Management in The Societal Dimension

Sustainability Management in The Societal Dimension

Sustainability Management in The Societal Aspect

Social Policies and Guidelines

The Company operates business by adhering and prioritizing duties and responsibilities to society and stakeholders such as shareholders, customers, partners, employees, communities and surrounding society to create determination in business operations and have determination to be a good role model business for society with ethics and principles of good corporate governance, and to provide benefits for society, environment and sustainable development. To achieve that goal, the Company therefore establishes policies of corporate governance and business code of conducts, and sets policies for corporate social responsibility and guideline as follows:

Respect for Human Rights

Rhombho Property Public Company Limited and its affiliated companies (“the Company”) recognize the importance of respecting human rights, human dignity, and the fundamental rights of individuals. The Company is committed to treating everyone with equality and fairness, ensuring that interactions among employees are conducted with mutual respect and regard for one another.

Additionally, the Company places great emphasis on labor rights, ensuring equality and fairness in all aspects of employment processes, including recruitment, compensation, performance evaluation, and more, without any discrimination. The Company actively promotes and supports human rights and will not engage in any activities that violate human rights principles. It is committed to not using forced labor in any form, including labor resulting from human trafficking or child labor that is illegal.

Human Rights Policy

Board members, executives, and employees at all levels must recognize the importance of and respect human rights in all aspects, for every individual, as well as society and communities, in accordance with the laws of each country and the international treaties that each country is obligated to comply with. This includes the following principles:

  1. Treat everyone with equality and dignity, in accordance with human rights principles, free from any form of discrimination.
  2. Avoid any actions that violate human rights.
  3. Support and promote human rights.
  4. Communicate, disseminate knowledge, provide understanding, establish guidelines, monitor, and offer support to relevant stakeholders.

Human Rights Policy Guidelines

  1. Respect human rights by treating one another with respect and dignity, and ensuring equal treatment for all stakeholders and vulnerable groups, without any discrimination based on physical or mental differences, race, nationality, origin, ethnicity, religion, gender, language, age, skin color, education, social status, culture, customs, or any other factor.
  2. Perform duties with caution to prevent the risk of human rights violations in business operations.
  3. Treat each other in a manner that avoids any form of harassment or abuse, including sexual harassment and other forms of harassment, whether through verbal actions, gestures, or inappropriate conduct.
  4. Continuously develop and implement a human rights management process (Due Diligence Process) that covers all stages of the business value chain, including investments and mergers or partnerships. This process aims to identify issues, assess risks, and evaluate the impact of human rights violations. It also involves identifying the groups or individuals affected, ensuring that all stakeholders are considered. The process will establish plans and guidelines for corrective and preventive actions, manage and mitigate human rights violations in alignment with the organization's risk management approach. This includes addressing risks in relevant industries and countries, and ensuring proper monitoring and evaluation. In the event of human rights violations, a suitable remedy and impact mitigation process will be implemented.
  5. Communicate and disseminate the policy, provide knowledge and understanding, establish guidelines, and offer other support to employees, partners, business counterparts in the business value chain (suppliers/contractors), as well as joint venture partners, to encourage ethical business practices, respect for human rights, and adherence to human rights principles outlined in this policy. Regularly review understanding and conduct human rights training, including on discrimination and harassment in the workplace, for all employees and relevant stakeholders.
  6. The company is committed to creating and maintaining an organizational culture that upholds respect for human rights in accordance with this human rights policy.
  7. Monitor and ensure respect for human rights, without neglecting or ignoring any actions that may involve human rights violations related to the company. Such incidents must be reported through the company’s whistleblower channels and full cooperation should be given in fact-finding investigations. If there are any doubts or inquiries, employees are encouraged to consult their supervisors or the company's secretariat at 0-2103-6444 or via email at comsec@rhombho.co.th.
  8. The company is committed to this policy, including non-discrimination, anti-harassment, and a zero-tolerance approach to all forms of harassment (both sexual and non-sexual). Any complaints received regarding violations of this policy will be considered fairly and appropriately in accordance with the company’s whistleblower policy. These complaints will be kept confidential to ensure fairness and protect the individuals who report human rights violations related to the company.
  9. Individuals who violate human rights, engage in discriminatory behavior, or commit harassment will be considered to have violated this policy or the company’s business ethics. The company will take corrective actions or consider disciplinary measures in accordance with the company's regulations. Additionally, legal action will be considered if the behavior is in violation of the law.
  10. The company is committed to communicating, reporting, and disclosing information regarding human rights operations, mitigation and remediation efforts, as well as incidents of discrimination and harassment to the public in a complete and transparent manner.
  11. The company will review the human rights policy annually and will also review it whenever there are significant changes that may impact the organization.

Fair Treatment of Employees and Workers

Employees are considered the company’s most valuable resource and a key factor in its success. Therefore, the company is committed to developing and fostering a positive organizational culture and work environment, promoting teamwork, and creating love and unity within the company. The company treats employees based on ethical principles. In addition, the company places clear and concrete emphasis on the safety, health, and environment of the workplace. The following guidelines have been established to support these principles:

  1. Treat employees with courtesy and respect for their dignity, individual rights, and human rights.
  2. Protect employees' personal information by limiting the disclosure and use of personal data such as family history, salary, performance evaluations, and medical records to only those within the company who need it. Personal information will not be disclosed to external parties without the employee's consent, unless it is information that must be disclosed to relevant external parties for clarification or legal procedures.
  3. Provide equal opportunities in hiring, appointment, transfers, as well as rewarding or recognizing employee achievements and imposing penalties with sincerity and based on the knowledge, skills, and suitability of the employees, in accordance with the company's rules and regulations. This will be done without regard to gender, nationality, race, religion, or beliefs.
  4. Provide fair compensation to employees that exceeds the legal requirements, both in the short and long term, considering the company's performance alongside the employee's job performance. The company will manage wages, salaries, benefits, and welfare in accordance with industry standards to attract and retain skilled and capable personnel within the organization.
  5. Maintain a work environment that ensures the safety of employees' lives and property at all times, and promote good hygiene in the workplace. Additionally, provide employee benefits and entitlements such as provident funds, medical care, annual health check-ups, marriage allowances, funeral assistance, accident insurance, and health insurance, among others. The company will also communicate with employees to encourage the continuous use of these benefits to maintain a high quality of life for all employees.
  6. Place importance on the development and enhancement of skills and potential to prepare employees for career growth. Provide opportunities for employees to learn comprehensively and consistently.
  7. Strictly adhere to all laws and regulations related to employees and avoid any actions that are unfair or may have negative impacts on employees.
  8. Foster and cultivate a positive mindset in employees, encouraging them to share, be generous, respect each other's opinions, and be responsible citizens of society.

  9. Establish policies on safety, health, and environmental standards in the workplace and ensure that employees adhere to them strictly at all times. The company has the following safety policies in place:

    • Commit to supporting the company's activities while ensuring compliance with safety laws and other relevant regulations.
    • Establish that workplace safety is the primary responsibility of all employees in the performance of their duties.
    • Require that all levels of management serve as role models, leaders, and trainers, motivating employees to perform their tasks safely.
    • Require that all employees prioritize their own safety, the safety of their coworkers, and the protection of company property at all times while performing their duties.
    • Require that all employees maintain cleanliness and orderliness in their work areas at all times.
    • Commit to supporting safety activities that encourage, promote, and develop employees' awareness of safety in the workplace.
    • Commit to supporting the continuous review, improvement, and development of the safety management system.
  10. The company provides opportunities for employees to participate in expressing opinions to improve work processes, propose suggestions related to employee benefits, and encourage the creation of relationships between departments within the organization.

Responsibility to Customers

The company is committed to creating satisfaction and confidence for its customers, which directly impacts the success of the business. Therefore, the company continuously seeks ways to effectively and efficiently meet customer needs. A system for managing after-sales customer care is in place to maintain long-term good relationships. The following guidelines have been established:

  1. Deliver high-quality products and services that meet or exceed customer expectations, under fair terms and prices. These products and services must be safe, non-hazardous to the health of customers, and reliable. The company ensures that customers' rights to access its products and services are not restricted, and fair commercial terms are established for customers.
  2. Provide accurate, sufficient, and timely information, including communicating product or service details to customers. All relevant details should be correctly, clearly, and truthfully presented to prevent any misunderstandings regarding the quality, quantity, or terms of the product or service, without distorting the facts.
  3. Interact with customers politely, efficiently, and in a trustworthy manner, ensuring a prompt response to their needs in order to achieve the highest level of customer satisfaction.
  4. Implement measures to protect personal data and maintain the confidentiality of customers in accordance with the Personal Data Protection Act and other relevant laws. The company will ensure that customer information or secrets are not used for personal gain or by any unauthorized parties. Customer data will not be disclosed without prior consent from the customer or authorized company personnel, except when required to be disclosed to external parties for legal clarification or action. Additionally, a channel and process will be established to handle customer complaints regarding personal data.
  5. Prepare documents to introduce the service team to customers after rental and ownership transfer, including following up and inquiring about customer satisfaction. This also includes fostering relationships with residents and supporting customers in their social and environmental responsibility efforts.
  6. Provide channels for customers to offer suggestions, file complaints or grievances related to the company, or request assistance and advice on matters related to the company.

Protecting the privacy of customer information

The company acknowledges the importance of protecting customers' personal data, who contact the company through various channels and/or engage in transactions, including using other services of the company. Customers' personal data will be protected in accordance with the Personal Data Protection Act B.E. 2562 and relevant laws. The company will not disclose any information obtained through business operations that is typically considered confidential, unless required by duties and law.

Development of products and services that are safe for customers' health and well-being.

The company recognizes the importance of real estate development and comprehensive after-sales services. It has policies and practices that consider project locations with high potential, convenient transportation, and proximity to public utilities. The designs prioritize efficient use of space and well-planned common areas, ensuring safety and security with standardized systems to truly meet all residential needs. Additionally, the company provides comprehensive after-sales services, including 24/7 customer support, maintenance requests, resale assistance, and rental management.

In 2024, no instances of non-compliance with occupational health and safety regulations, personal data protection regulations, or the company's product marketing communication policies were found.

Providing accurate and complete information about products and services, without exaggerating or misleading in advertising.

The company is always aware that the needs of the target customer group are the key to initiating any project development. Therefore, the company places great importance on the approach to real estate project development to meet the needs of the customer group. It also emphasizes the communication of product details to customers in order to ensure fairness to consumers under the Consumer Protection Act. The company ensures that the information provided is accurate and truthful regarding the products and/or services, with no misleading advertisements or exaggerated claims. Furthermore, the company ensures the accuracy of information shared through various advertising channels, such as the company's official website, platforms, billboards, and public relations via newspapers, magazines, etc.

In 2024, the company did not use any exaggerated or misleading statements.

Treatment of trading partners and contracts

The company has a policy to treat business partners equally and establish practices for procurement that are fair. Any actions must consider the company's reputation, legal compliance, regulations, and important practices, as well as adhering to agreements with partners. The company also emphasizes fairness in business operations and mutual benefits with partners. Therefore, the company has established the following guidelines for practice:

  1. Establish criteria for selecting customers transparently and fairly, taking into account the partner's potential for sustainable business operations, the ability to deliver quality products in accordance with standards, and meeting deadlines. The company also aims to avoid any illegal labor practices and violations of human rights.
  2. The company treats all customers equally under the same criteria and conditions to ensure fairness for all parties.
  3. The company provides opportunities for new partners to join in order to foster development in skills and new technologies, with a partner selection process that is fair, transparent, and auditable.
  4. Provide truthful information and accurate reports to partners.
  5. Do not solicit, accept, or provide any improper benefits in commercial dealings with partners. To prevent unfair practices, the company prohibits the acceptance of assets or other benefits from partners or individuals involved in business with the company. However, in cases where gifts are received due to customary traditions, such as New Year celebrations, such gifts must be forwarded to the Human Resources Department for communal use.
  6. Encourage the company's partners to cooperate in preventing and combating corruption by refraining from offering bribes in any form to government officials or company employees to facilitate improper practices under any circumstances.
  7. Strictly adhere to contracts or agreed-upon conditions. In cases where any condition cannot be fulfilled, promptly inform the partner to collaboratively consider solutions based on the foundation of the business relationship.
  8. Establish clear payment schedules for goods and services and ensure timely payments.
  9. Support and assist partners in conducting their business alongside the company's operations, ensuring fair trade practices without exploitation.
  10. Provide a channel for partners to file complaints in cases of unfair treatment or harassment, allowing them to report directly to the Chief Executive Officer and the Chairman of the Audit Committee.
  11. Implement measures to safeguard partners' confidential information by ensuring that such data is not misused for personal or related parties' benefit. The company will not disclose partners' information without prior consent from the partner or authorized personnel of the company, except when disclosure is required to external parties for clarification or legal proceedings.
  12. Promote and support the development of partners' capabilities and business operations by collaborating to enhance the quality of products and services, fostering innovation for mutual benefit, and organizing training and seminars to improve partners' knowledge and skills. This ensures that partners can conduct their business sustainably alongside the company.
Anti-Corruption

The company recognizes that bribery and corruption are serious threats that cause significant harm to economic and social development and hinder the company's sustainable growth. Therefore, the company has established an anti-corruption and anti-bribery policy with the following details:

Directors, executives, and employees of the company are prohibited from accepting any form of corruption or bribery, whether from government agencies, private entities, or individuals directly or indirectly involved, in exchange for business opportunities for the company or personal benefits that are unethical. This includes offering or accepting assurances of gifts, entertainment, donations, fundraising, and other benefits from business partners, among others.

This anti-corruption policy applies to all partners, businesses, customers, and stakeholders of the company, both domestically and internationally. The company conducts regular reviews to ensure compliance with the anti-corruption policy and evaluates the risk of corruption across the organization at least once a year.

Guidelines for combating corruption

  1. The company has established a "No Gift Policy" during festive seasons such as New Year or other occasions to create a positive business standard. This policy is communicated to the board of directors, executives, employees, and business partners of the company.
  2. The company ensures reliable financial reporting, effective operational systems, and the assessment of risks related to corruption, bribery, and unethical practices in business processes. Regular monitoring is conducted to maintain transparency in operations.
  3. The company has established measures to disseminate, promote, and develop knowledge and understanding within the organization, particularly among personnel who interact with stakeholders. This is aimed at fostering a strong sense of awareness and creating a corporate culture that does not tolerate corruption.
  4. The company has established channels for reporting and whistleblowing regarding actions that may lead to corruption within the company. The company ensures protection and fairness for whistleblowers, including employees who refuse to participate in corruption or those who report corruption related to the company. These channels are outlined in the company's policy on receiving complaints and whistleblowing on misconduct.
  5. The company considers any actions, involvement, or knowledge of corruption to be a violation of the company's business ethics. The individuals involved will face disciplinary action as defined by the company. If a legal violation occurs, the company will consider taking legal action in accordance with the relevant laws.

  6. The guidelines for the conduct of directors, executives, and employees are as follows:

    • Directors, executives, and employees of the company must comply with the "Anti-Corruption and Anti-Bribery Policy" and must not be involved in corruption, either directly or indirectly.
    • Directors, executives, and employees of the company must not abuse the authority entrusted to them by the company to seek personal benefits or to provide benefits to family members, associates, or close individuals, either directly or indirectly. This includes any unethical actions such as selling personal products or services to the company or engaging in direct or indirect business competition with the company.
    • Executives and employees must not neglect or ignore any incidents of actions that may involve corruption related to the company. They are required to inform their supervisor or the responsible person or report through the "Whistleblower Channel" for complaints, tips, and feedback. Executives and employees must cooperate in the investigation of the facts.
    • Executives and employees of the company must not solicit or accept any improper benefits from stakeholders as defined in the company's policies regarding the acceptance or provision of gifts or other benefits. They must exercise caution and avoid accepting entertainment or hospitality from stakeholders who may benefit from the actions of the company's employees or executives.
    • Employees of the company have the responsibility to explain and request cooperation in implementing the "No Gift Policy" and to inform stakeholders of the company periodically, such as during important festive seasons.
    • Executives and employees must cooperate in promoting good practices within the organization with the departments responsible for internal control and auditing. This includes providing information and following up on actions if corruption is discovered or if relevant information is identified. Whistleblowers, reporters, or complainants will be protected fairly, and all information provided will be treated as confidential by the company.

Guidelines and operating requirements

The anti-corruption policy covers all activities related to the company's operations. Any actions taken in accordance with the anti-corruption policy should follow the established guidelines and other practices defined by the company to ensure clarity in implementing the policy and to mitigate risks that could lead to corruption. Directors, executives, and employees at all levels of the company must carry out their duties with caution in the following areas:

1. Receiving things or any other benefits
  1. The company requires that directors, executives, and employees refrain from accepting any gifts or benefits from all stakeholders involved in the company's business operations. This includes accepting gifts, soliciting donations, requesting entertainment, receiving financial contributions, and similar actions.
  2. Employees have the responsibility to inform business partners and relevant stakeholders about the company's "No Gift Policy" periodically and request their cooperation in adhering to this policy.

  3. In cases where it is necessary to accept gifts or benefits that cannot be avoided, such as when a business partner is unaware of the "No Gift Policy" and presents a gift, or when an employee finds themselves in a situation where they cannot refuse the gift to maintain good relations between individuals or organizations, employees should follow these steps:

    • It is established that managers and above are the only levels authorized to accept gifts, and the value of such gifts must not exceed 3,000 Baht. If the value exceeds this amount, the company does not permit the acceptance of the gift and requires that the person offering the gift be informed about the "No Gift Policy".
    • Once a gift is received, it must be reported, and the gift should be immediately submitted to the Human Resources department for further handling. If the gift is perishable with an expiration date or a souvenir item, the Human Resources Manager may distribute these items to employees as deemed appropriate.
  4. In cases where the company is offered awards, souvenirs, or gifts from competitions, contracts with business partners, or events that recognize the company's achievements, the company may accept such items in an organizational capacity. A manager or higher-level executive will be assigned as the representative to receive the items. These items will be considered the property of the company.
  5. The company allows the acceptance of souvenir items valued at no more than 500 Baht during traditional festive seasons, public relations events, or seminars, such as calendars, pens, notebooks, etc.
  6. In cases of receiving sponsorship for entertainment, training seminars, study tours, or visits to businesses from stakeholders involved in the company's operations, the expenses cannot be covered by the company, unless it is deemed appropriate, in accordance with customs, traditions, or relevant laws. Additionally, such offers must be made between organizations, not individuals, and must undergo evaluation and approval according to the company's approval authority and procedures.
2. Giving things or any other benefits

The company sets guidelines regarding the giving of gifts or other benefits to customers, business partners, business agents, business allies, or individuals involved with the company’s operations. Such actions are allowed during traditional festivals and ceremonies, provided they do not violate the law and do not serve as undue incentives that could influence decision-making unethically. This is to avoid and prevent any actions resembling bribery that could lead to corruption. Management and employees must strictly adhere to the company's approval authority procedures and ensure compliance with these regulations.

3. Charitable donation policy or financial support

Donations, fundraisers, sponsorships, gifts, or any monetary contributions for charitable purposes must be conducted transparently and in accordance with the law. It is essential to ensure that such actions are not used as an excuse for giving or receiving bribes. In cases where the donation amount is significant, the company will present it to the authorized personnel for review and approval, in accordance with the approval authority procedures. The process must be carried out rigorously to prevent any potential opportunities for corruption.

4. Political assistance policy

The company conducts its business with political neutrality, refraining from involvement with or favoring any political party, politician, or political authority. The company does not use its funds or resources to support any political party, politician, or political figure, either directly or indirectly. This policy ensures that the company remains independent and impartial in its operations, without any influence from political affiliations.

The company has established a policy prohibiting directors, executives, and employees from using their positions, company assets, time, or any resources for political activities or supporting political organizations or entities. Additionally, the company prohibits the use of authority to coerce, pressure, or encourage colleagues or subordinates to support any political activities. This policy ensures that the company's operations remain free from political influence and maintains a neutral stance on political matters.

5. Business Relationships and procurement

The company strictly prohibits the giving or receiving of bribes in any form in its business dealings with business partners, contractors, or any organizations, both public and private, involved with the company. All business operations must be conducted transparently and in compliance with legal regulations. Each step of the procurement process, including payments and contracts, must be supported by clear and appropriate evidence, ensuring that all actions align with the company’s approval authority and are executed diligently and rigorously.

6. Welcome service fee and other expenses

The company may cover service and hospitality expenses to build business relationships with partners or individuals related to its business. However, such expenses must comply with the company’s approval authority and be under the condition that they do not result in any unfair advantage, exchange for inappropriate assistance or benefits, or any actions that may lead to bribery or corruption. All actions must be conducted transparently and ethically, ensuring they do not violate anti-corruption principles.

7. Facilitation Payment

The company strictly prohibits the payment of facilitation fees that may lead to corruption. It rejects any offer, request, or promise to give or receive bribes or facilitation payments, whether directly or indirectly, to assist in any business dealings with government officials and agencies. All interactions with government entities must be transparent, honest, follow the procedures set by the relevant government agencies, and comply with applicable laws. This policy ensures that the company's business operations with the public sector are conducted ethically and legally, without the risk of corruption.

Treatment of creditors

The company has a policy regarding fair and responsible practices towards creditors, considering the best interests of the company and based on fairness. It aims to avoid situations that could lead to conflicts of interest and upholds adherence to agreements or contracts, providing accurate and truthful information at all times to ensure fairness for both parties. Therefore, the following guidelines have been established:

  1. Use the credit approved by creditors or financial institutions for the purposes of the company as intended and communicated to the creditors or financial institutions.
  2. Repay debts to creditors on time according to the agreed terms and strictly adhere to the conditions set by creditors or financial institutions, especially regarding various guarantee requirements. Additionally, maintain the quality of the assets serving as collateral in accordance with the creditor's specifications.
  3. In the event of a significant issue that may affect the financial status and potentially impact the debts to be repaid, the company will notify the creditors to collaborate in finding preventive or corrective measures to avoid any damage.

Treatment of business competitors

The company has a policy to treat business competitors with a focus on conducting business freely, fairly, and transparently, adhering to the principles of good governance in competition according to legal standards, business customs, and best practices. This is in line with international principles under the legal framework governing competition practices. Therefore, the following guidelines have been established:

  1. Conduct business within the generally accepted framework of competition rules.
  2. In business negotiations, directors, executives, and employees must refrain from soliciting, accepting, or offering any illicit benefits in trade with business partners.
  3. Support and promote free and fair trade, without monopolizing or requiring business partners to trade exclusively with the company.
  4. Do not violate or seek confidential business information of competitors through dishonest, illegal, or unethical means.
  5. Do not damage the reputation of business competitors by making defamatory statements, engaging in unfair competition through slander, harassment, or distortion of the competitor's facts.
  6. Do not participate in commercial contracts or engage in any actions that may lead to unfair competition or market monopolization.

In 2024, the company has no disputes with competitors and has not made any agreements with competitors or other businesses that would lead to monopolies or reduce market competition.

Treatment of communities, society and the environment

The company is always aware that it is part of society, which has the responsibility to help and support community activities in order to improve the quality of life and the economy of the community. The company believes that in order to grow and develop sustainably, it must not only offer quality products and conduct business with honesty and integrity, but also take responsibility for improving the society at large. The company engages in activities to contribute to the betterment of society, communities, and the environment consistently, both through its own efforts and in collaboration with the government and communities. Therefore, the company has established the following guidelines.

  1. Committed to conducting business with a focus on the benefits and sustainability of the community and society, while taking responsibility for the environment as a priority.
  2. The company has a policy of conducting business with consideration for the community, society, and the environment. It mandates that all operations related to the company's business must meet or exceed the legal requirements and comply with the laws governing real estate development. Additionally, the company's business operations must adhere to environmental regulations and standards to prevent and minimize any potential negative impacts on the community, society, and the environment.
  3. Foster awareness and cultivate a sense of responsibility by communicating and educating employees at all levels about their responsibilities toward society and the environment on an ongoing basis.
  4. Investigate and understand relevant regulations and laws to prevent the company’s business operations from negatively impacting the way of life of the community or society. This includes respecting the customs, traditions, and cultures of each local area where the company conducts its business.
  5. Be adaptable to various changes and respond quickly and effectively to events that impact the environment, community, life, and property resulting from the company's operations. Fully cooperate with government authorities and relevant agencies.
  6. Consistently engage in activities that contribute to the betterment of society, communities, and the environment, aiming to improve the quality of life in the communities where the company is located or conducts business. These efforts are carried out both independently and in collaboration with government agencies, private sectors, and communities.
  7. Operate under safety standards that meet or exceed the legal requirements.
  8. Support and promote the efficient use of energy and resources, while improving human quality of life through environmental management. The company considers environmental conservation as a shared responsibility for everyone.
  9. Develop projects that concretely benefit the community, including monitoring and measuring long-term progress.

Innovation development

The company values and supports the development of innovations to create value for the business while simultaneously benefiting customers, stakeholders, society, and the environment. Therefore, the company has established the following guidelines for promoting innovation development within the company:

  1. Organize activities that allow employees to contribute ideas for creating innovations to enhance the value of the company’s work or products, and develop these ideas until they result in innovations that can be practically implemented within the company.
  2. Seek out suitable innovations or technologies to be applied in managing internal operations within the company or to be utilized in the company's real estate projects.
  3. Promote skills and knowledge among employees regarding innovations and new technologies for both their work and the company’s business operations.
  4. Collaborate with partners or collaborators to seek out and create innovations to be applied in the company’s work processes, products, or services.

Sustainability management goals in the social dimension

Section Indicators Target
Respect for human rights Complaints regarding violations or violations of human rights None
Anti-corruption Percentage of employees' knowledge testing on anti-corruption 100 percent
Complaints about corruption None
Employee Occupational accident rate None
Average number of training hours (hours/person/year) 10.36
Employee turnover rate 11.94
Customer Complaints regarding personal data protection None
Partners and Contractors Wrongdoing against partners and contracting parties in the work None
Creditor Violation of financial terms or contracts None
Rival Complaints about unfair trade practices None
Community and society Community and social complaints None

Social performance

Respect for human rights

The company recognizes the importance of respecting human rights and has established a Human Rights Policy as a guideline for its directors, executives, employees at all levels, and business partners. This policy aims to ensure that all duties are performed with awareness and respect for human rights in all aspects of every individual, free from any form of human rights violations. It also emphasizes that decisions and business operations with potential human rights risks are thoroughly and carefully considered, prioritizing human dignity and fundamental rights. The company is committed to treating everyone equally and fairly and ensures that interactions among employees are conducted with mutual respect and honor.

Furthermore, the company places great importance on labor practices by ensuring equality and fairness in all employment processes, including recruitment, compensation, performance evaluation, and other aspects, without discrimination. The company also actively promotes and supports human rights and strictly refrains from participating in any actions that violate human rights principles. It does not engage in any form of forced labor, nor does it employ labor derived from human trafficking or illegal child labor.

The Group's Comprehensive Human Rights Due Diligence Process

Policy commitment Human rights policy formulation
Human rights evaluation
  • Identify human rights risks from business operations throughout the Group's value chain.
  • Identify stakeholders or related parties affected by violations and violations of human rights.
  • Assess the severity of human rights risks that arise.
  • Assess potential human rights impacts.
Effectiveness tracking
  • Establish measures to prevent and reduce the impact of human rights risks.
  • Determine who is responsible for implementing measures to prevent and reduce the impact of human rights risks.
  • Follow up on the performance of measures to prevent and reduce the impact of human rights risks and regularly review the guidelines to ensure they are correct and appropriate.
Remedy
  • Establish measures to provide compensation to those affected by violations or violations of human rights principles.
  • Consider remedies for those affected by human rights violations according to their level of risk and severity. The severity of the impact is highest first, followed by those affected in other groups.
Channels for receiving complaints
  • Setting up channels for reporting clues and receiving complaints regarding violations or violations of human rights principles in accordance with the policy for reporting clues and receiving complaints.
Participation with stakeholders
  • Engaging with stakeholders in the value chain in complying with human rights principles.

Human rights operations in various areas of the company

  • The company will treat all company personnel equally. Do not discriminate, do not discriminate based on origin, race, gender, age, skin color, religion, physical ability, status, ethnicity, educational institution, or any other status that is not directly related to work performance.
  • The company provides all its personnel with opportunities to fully demonstrate their abilities by offering appropriate compensation and creating motivation for work. This includes salaries, bonuses, and operational expenses in accordance with the company’s regulations. Additionally, the company offers its personnel opportunities for further education at the higher education level and training programs, both short-term and long-term.
  • Promote the monitoring of compliance with human rights requirements within its business operations and encourage adherence to human rights principles in accordance with international standards. The business's responsibility for human rights also extends to its subsidiaries, joint ventures, and business partners.
  • All company personnel must perform their duties responsibly to the best of their abilities, with honesty, integrity, and fairness, upholding ethical principles. They must not delegate their responsibilities to others, either directly or indirectly, unless it is necessary or for the sake of efficiency in tasks that do not require their specific expertise.
  • Company personnel are permitted to fully utilize the company's resources, labor, premises, and facilities for their duties. The use of resources, labor, premises, and facilities for purposes other than performing their duties or for rightful entitlements and benefits is strictly prohibited.

The company recognizes that respecting and upholding human rights is a fundamental component of fostering sustainable growth in its operations. Therefore, it has established a Human Rights Policy, included in the Corporate Governance Manual, and communicated it to all employees to ensure awareness and compliance. Additionally, the document is published on the company’s website for broader accessibility.

Furthermore, the company encourages employees to recognize the importance of and understand adherence to human rights principles by providing training on the Human Rights Policy. In 2024, employees completed training and knowledge assessments on the Human Rights Policy. Additionally, in 2024, the company received no complaints regarding violations of the Human Rights Policy.

Anti-Corruption

Rhompho Property Public Company Limited recognizes the importance of conducting business ethically and responsibly toward society under the principles of good corporate governance and business ethics. The company has established an Anti-Corruption Policy specifically addressing the prevention of bribery to government officials. All company personnel are required to strictly adhere to and comply with this policy. This policy aims to implement effective internal controls to prevent bribery for business benefits and to uphold transparency and legal compliance in business operations.

The company places a high priority on combating all forms of corruption by promoting integrity, fostering ethical awareness, and instilling correct values in the workplace. To support this commitment, the company has outlined its Anti-Corruption Policy, including detailed guidelines and procedures for addressing various issues related to corruption prevention.

Policy on not accepting gifts

The company has implemented a "No Gift Policy" during various occasions, such as New Year celebrations or other events, to establish a positive standard in business operations. This policy is communicated to the company's directors, executives, employees, and business partners through various channels, including the intranet, email, and publication on the company's website.

Communication to educate employees about anti-corruption

The company has communicated its anti-corruption policy and various measures through internal communication channels, including the website, intranet, email, and company group chats on LINE. Additionally, all executives and employees are required to sign an acknowledgment of the anti-corruption policy. In 2024, 100% of the executives and employees acknowledged and understood the company's anti-corruption policy.

Corruption risk assessment

The company conducts a comprehensive corruption risk assessment across all processes within its value chain, following the organization's risk assessment procedures. This analysis identifies processes within the company that may present a risk of corruption. Based on the assessment, the company establishes control measures to prevent these risks and develops action plans to manage the risks at an acceptable level.

Corruption risk assessment process

1. Setting objectives

The company defines the objectives of tasks or processes that may pose a corruption risk in order to assess the potential risks. It also identifies the individuals involved in the risk assessment process to ensure that corruption risks are properly managed. This approach ensures that the risk management process is comprehensive and that all relevant stakeholders are engaged in addressing and mitigating potential corruption risks effectively.

2. Risk identification

The company identifies risk factors that may prevent the achievement of objectives by specifying the sources of the risks and the causes that lead to them. This process involves using a risk database to assist in identifying and understanding the risks. By analyzing these factors, the company can take proactive measures to mitigate risks and ensure the achievement of its goals.

3. Risk analysis

The company analyzes how the identified risk factors impact both positively and negatively, considering the likelihood of occurrence and the potential consequences. This analysis helps to assess the overall effect of the risks, allowing the company to develop appropriate strategies to leverage positive outcomes while mitigating negative impacts. The goal is to manage risks effectively, ensuring that any potential adverse effects are minimized, and opportunities are maximized.

4. Risk measurement

The company uses the opportunities and impacts identified from the risk analysis to assess the severity level of each risk factor. This helps prioritize the response strategies and monitoring of risks. By evaluating the severity and likelihood of each risk, the company can determine which risks require immediate attention and resources, ensuring that risk management efforts are focused on the most critical issues while maintaining continuous monitoring to track progress and adjustments.

5. Preparation of risk management plan

The responsible parties involved in the anti-corruption policy review the effectiveness of the internal control measures that have been implemented. If it is determined that these measures are insufficient, additional risk management measures must be developed and put in place. This ensures that the company continuously strengthens its controls and adapts to new or evolving risks, maintaining effective prevention of corruption.

6. Monitoring and reviewing risks

After implementing the measures outlined in the anti-corruption risk management plan, progress reports must be submitted, detailing the results of the risk management efforts. These reports should include any issues, obstacles, and changes in the level of risk encountered during the process. This ensures transparency, allows for adjustments to be made when necessary, and helps track the effectiveness of the actions taken in mitigating corruption risks.

In 2024, the company group conducted an anti-corruption risk assessment according to its risk management process. The assessment revealed that the corruption risk is at a low severity level, which is considered acceptable. Additionally, the company has developed action plans to control the risks, ensuring that they are managed at an adequate level.

Whistleblowing

The company provides guidelines for reporting whistleblower complaints or violations of the code of ethics (Whistleblower) or illegal actions, as well as behaviors that may indicate fraud or misconduct by individuals within the company, in accordance with the whistleblowing policy for reporting violations.

Channels for receiving complaints and clues about wrongdoing and corruption

A sealed letter sent directly to the complainant, namely the Chairman of the Board.

Dear Chairman

Rhompho Property Public Company Limited

444-444/1 Pracha Uthit Road, Huai Khwang Subdistrict, Huai Khwang District, Bangkok 10310

Notification via E-Mail Address

Can be sent to the recipient of the complaint as follows:

Chairman

CG@rhombho.co.th

The complainant should provide detailed facts or sufficient evidence demonstrating reasonable grounds to believe that there has been a violation of laws, regulations, company rules, or the company's business code of conduct. The complaint will be treated with the highest confidentiality, and the complainant may submit their complaint through multiple channels.

After receiving a complaint or a whistleblowing report, the company will review the information and verify the facts based on the appropriateness of the complaint. In cases that are severe and complex, a fact-finding committee will be appointed to reach a conclusion and resolve the issue.

Measures to protect the rights of whistleblowers or complainants

The company will keep the information regarding the whistleblowing or complaints confidential and restrict access to this information to only those directly involved, in order to protect the whistleblower or complainant from any potential repercussions. However, the whistleblower or complainant may choose to reveal their identity or remain anonymous. If it is found that anyone has harassed or acted unfairly toward the whistleblower or complainant, the company will take decisive disciplinary action against that individual.

In 2024, the company had no incidents of corruption or fraudulent activities, and there were no complaints or legal disputes related to corruption or fraud.

Treatment of stakeholders
Employees and workers

Personnel are considered the most important resource in running a business and driving the business to continuous growth. The company therefore has a human resource management system in order to strengthen and develop a good working atmosphere give importance to developing employees to be both good and talented people. This is an important component to drive the organization towards its goals and be a sustainable organization.

Employees and workers

The company has a policy of hiring employees based on qualifications that are suitable for the organization and the position, without discrimination based on any differences or similarities in individual diversity, such as age, gender, race, skin color, religion, physical ability, social status, educational background, etc.

In the year 2024, the company hired a total of 134 employees, with 64 males and 70 females. Within this workforce, there were foreign employees from Russia (6), China (1), Philippines (3), Ukraine(1) The company also hired one person with disabilities, in compliance with the Disabled Persons Quality of Life Promotion Act of 2007, constituting approximately 0.01% of the total workforce, demonstrating diversity across various dimensions.

The number of employees
Persons
100%
The Number of Employee Resignation
Persons
(Year of Service)
11.94%
Employee development

The company places great importance on the continuous development of employees' knowledge, skills, and potential at all levels to align with their job positions, in order to meet business needs and prepare for business expansion. Therefore, the company is committed to developing personnel across all professional fields at every level by integrating skill, knowledge, and ability development, alongside fostering organizational culture and ethics. This approach ensures alignment with the strategies and business operations of the group.

In 2024, the company has set a goal for personnel development, with a target of offering no less than 17 external training courses. The main objective is to promote the development of knowledge, experience, skills, and expertise in the workforce (Upskills & Reskills), as well as to create awareness and new attitudes necessary for working in the current era at all levels. This is in line with supporting the business operations and organizational strategies, while also promoting career development to enhance career growth. This leads to an increase in employee engagement, which in turn improves dedication and attention to work, contributing to the collective success of the organization. The practices include:

Orientation training for new employees

New employees joining the company must undergo an orientation training before starting work. This is to ensure that they understand the basic information about the company, such as its structure, regulations, key policies, products and services, business operations, etc. Additionally, different departments within the company are introduced to the new employees to facilitate easier communication and coordination in the future.

In 2024, the company organized a total of 4 training courses for employees, as follows:

Trained employees
45
Persons
Number of the training hours
466
hours
Average number of training hours (hour/person/year)
11.94
hours
Compensation and benefits

The Company gives importance to compensation in the form of salary. The salary structure is determined to be suitable for the labor market in the same type of business. The group of companies will consider salary based on the employee’s potential, responsibilities, knowledge, and abilities in each job position. In addition, the group of companies has set up a consideration of increasing the annual salary rate and bonus for employees based on their annual performance and the Company’s operating result by setting up a clear evaluation system and performance indicator for new employees to ensure fairness to all of them. Moreover, the Company has provided appropriate and fair welfare for all employees at all levels to support them both short and long-term as follows:

It will be given to employees at all levels. Employee will receive rights and benefits according to the insurance policy as determined by company for each job position.

Employees may voluntarily enroll in the company's provident fund after passing the probationary period.

To promote good health, employees who have worked for more than 1 year are able to receive health check-up services as company provided every year.

The Company group provides uniform to employees every year considering uniforms that are suitable for work.

The Company will provide financial assistance to express condolence to the loss of employee’s family.

Employees who are hospitalized or those who give birth will receive a visit and gifts from the company.

Employees who have worked continuously for 1 year are entitled 5 days to leave for their wedding ceremony without loss of wage.

Employees can take leave for cremation of their father, mother, husband, wife, and legitimate children for 5 days without loss of wage.

Male employees whose wives give birth are entitled to 15 days of paternity leave. The leave must be taken within 120 days from the date of the wife’s childbirth, and it can be taken either continuously or intermittently.

The company grants an additional holiday to employees on their birthday, which can be taken within the employee's birth month.

The company organizes an annual party to build relationship between employees and allow them to relax from work.

The company provides a scholarship for employees' children, paid twice a year, with an amount of 5,000 baht per child per payment. Each employee is eligible for up to two children.

In addition, the company has established a welfare committee, elected by the employees. The welfare committee serves as a representative of the employees, providing feedback on welfare policies and the overall well-being of employees within the company.

Provident fund

The company has established a provident fund for employees to promote savings, provide security for employees and their families, and offer tax benefits to employees. Participation in the fund is voluntary, with employees choosing to become members.

The Provident Fund Participation
Participated employees
79
Participated employee’s ratio
56.83%

The company values and respects employee privacy and does not disclose personal information to external parties or unauthorized individuals unless required by law. Additionally, the company maintains communication with employees and provides access to essential information through various channels, such as important announcements via the Intranet system, HR Online system, and personal company email for every employee. The company also directly communicates updates, benefits, and other relevant information to employees through its website, www.thetitleresidence.com

Occupational Safety, Health, and Environmental Conditions in the Workplace

The company prioritizes safety and occupational health by fostering a safety culture within the organization. It continually improves the working environment to ensure safety and convenience during operations, promoting the well-being of employees. The company adheres to relevant laws and regulations concerning safety. Additionally, there is communication and awareness campaigns among employees to ensure compliance with safety measures, especially during extended holidays and festivals, to prevent potential risks to both property and lives. The company has established practices as follows:

  • Turning off lights, air conditioning, and unplugging electrical devices inside the office when not in use. Closing doors and windows to maintain security.
  • Employing security personnel to ensure safety and surveillance within the office 24 hours a day.
  • Installing closed-circuit television (CCTV) cameras inside the office for monitoring purposes.

The company has implemented measures to ensure safety, prevent accidents, and promote health and hygiene in the workplace for employees as follows:

  • Training courses for occupational safety officers

    The company arranges for employees to attend training courses for occupational safety officers at different levels, including Supervisor-Level Occupational Safety Officers, Advanced Technical-Level Occupational Safety Officers, and Executive-Level Occupational Safety Officers.

  • Training courses on basic fire drills.

    The company organizes basic fire drill training courses to educate employees on workplace safety and prepare them to respond effectively in the event of a fire at work. Practical training sessions are also provided to ensure employees learn the correct and safe procedures for handling such situations.

In 2024, the group conducted basic fire drill training at the Phuket office, facilitated by a team of knowledgeable and experienced instructors and trainers who provided essential safety knowledge to employees.
Orientation training for new employees

Construction projects may pose risks of accidents due to unsafe construction practices or a lack of caution during work. These risks can lead to accidents and injuries on the construction site. Therefore, the project must carefully select contractors with strong safety management systems and implement comprehensive measures to prevent various impacts. These measures should be enforced at the construction site to ensure close supervision and monitoring of construction workers' activities.

The following safety impact prevention measures have been established for the construction project site:

  • Installing Metal Sheet fences around the construction project and putting up signs prohibiting unauthorized individuals from entering the construction site. Additionally, closely monitoring to prevent the placement of construction materials outside the project's fence.
  • Inspecting the condition of machinery before putting them into operation to prevent accidents.
  • Monitoring and supervising the use of electricity, and ensuring the availability of necessary firefighting equipment.
  • Providing adequate lighting during nighttime in and around the construction site.
  • Ensuring insurance coverage for liability as required by law.
Safety Information Unit Number of Employees
Accident rate (time) None
Rate of employee injured from work (person) None
Rate of day off due to work injury (day) None
Rate of employee’s absent from work injury (person) None
Number of deaths from work (person) None
Employee engagement

For the 2024 employee satisfaction assessment, the company evaluated the statistics of employee resignations and conducted surveys on the reasons for their departure. This was done to assess the number of employees dissatisfied with working at the company, as follows:

Details (Year 2024) Quantity (person)
Total number of employees 134
Voluntary resignations during the year 16
Number of employees who resigned due to dissatisfaction 0
Resignation rate (%) 11.94
Responsibility to Customers and Consumers

The company cares about the highest satisfaction of customers who buy products and services from the company, as well as consumers who use the products and services produced by the company.

  1. The Company is committed to developing a complete range of products and services, as well as fast and quality services to continuously meet the needs of customers and consumers. Personnel of the company must be fully dedicated to meeting the needs of customers and consumers with a reasonable price, keeping up with the situation, and not limiting consumer rights and setting fair conditions for consumers.
  2. The Company must not commit any acts to deceive or mislead consumers about the quality of its products and services.
  3. The Company is committed to developing product and service safety. The safety of consumers is of paramount importance. The Company has installed warning signs and conducted a safety inspection in the workplace and organized campaigns and training on consumer safety for employees continuously.

The Company aims to organize and launch real estate projects according to the Company’s vision: “We are committed to creating communities that live harmony with the tourist industry” in order to meet the needs and satisfaction of customers and consumers.

Therefore, the Company places importance on quality, including quality products in construction work, quality, and standard material. Since the Company’s products are residences which are an important factor for living, the products must be high quality, value, and safety.

Product and Service Development

RhomBho Property Public Company Limited (the “Company”) is a real estate development company specializing in property development for sale, with a focus on residential condominium projects located in prime areas with high potential.The company emphasizes unique project designs, prioritizes construction quality, and ensures a lush and serene environment within the projects, offering a sense of relaxation akin to staying in a hotel or resort. With the aim of delivering value and creating a lasting impression, the company strives to meet the needs of its target customers, both Thai and international.

In 2024, the company reported no cases of non-compliance with safety and occupational health regulations, relevant laws, or personal data protection regulations, as well as no violations related to the marketing communications of its products.

Customer relationship building

The company places great importance on after-sales service and closely monitors and attends to customers with care. Additionally, the company organizes activities to strengthen relationships with customers and residents through various initiatives, as follows:

Songkran Festival: Songkran activities allow residents to join in continuing the Thai New Year tradition. There is a parade and a place to play in Songkran water in front of the project.

Halloween Festival: Halloween activities There is a costume contest and games are given out to give away prizes to residents.

Loy Krathong festival Activities on Loy Krathong Day in the common area of the project for residents.

Christmas festival Activities on Christmas festival y in the common area of the project for residents.

Channels for customer feedback, complaints, or suggestions

The company provides opportunities for customers to express their opinions, file complaints, or offer suggestions. The company analyzes the feedback and recommendations received in order to develop and improve products and services, with the goal of maximizing customer satisfaction.

Channels for providing feedback, filing complaints, or offering suggestions
Treating business partners

The company recognizes the importance of business partners as key contributors to the success of its operations. The selection of partners is conducted fairly, and negotiations are made to establish contracts that ensure mutual benefits for both parties. The company adheres to principles of equality and fair competition with all partners. Additionally, the company emphasizes transparency and honesty in its business dealings. It ensures fair selection of partners, fosters mutual support in the work process, and aims to deliver high-quality products and services to customers. The company commits to treating partners in accordance with the terms of the contract and its business ethics.

Transparent, fair, and non-discriminatory procurement practices

The company focuses on transparent, fair, and non-discriminatory procurement practices, and has a clear approach for selecting appropriate and fair partners. The company ensures that partners compete on equal terms by providing them with the same information, and selects those with the potential to deliver high-quality products that meet standards, as well as those who can deliver goods and services on time, comply with labor laws, and respect human rights. The company also ensures the creation of fair and appropriate contracts with partners and monitors the adherence to contract terms to prevent any fraud throughout the procurement process. Furthermore, the company safeguards partner information and does not use it for any improper purposes.

Treating creditors

The company is committed to building trust with creditors by emphasizing integrity and strictly adhering to the terms, conditions, contracts, and financial obligations. This includes repaying loans and interest accurately, on time, and in full, and ensuring that borrowed funds are used for their intended purpose. In the event that the company cannot meet any of the agreed conditions, it will promptly notify the creditor to discuss and find a solution. Additionally, the company ensures that no information or facts that could harm the creditors are concealed.

Treating business competitors

The company has a policy regarding business competitors that promotes fair competition and avoids practices such as favoritism or collusion. It does not seek confidential information from competitors through inappropriate means, such as paying employees of competitors, nor does it engage in damaging the reputation of competitors through false accusations. In 2024, there were no disputes or lawsuits between the company, its subsidiaries, and any business competitors.

Community and society

The company is part of society and has a responsibility to contribute to the development and give back to the community and society as a whole. This is essential for the company’s sustainable growth in line with social development. The company considers it a duty and a core policy to prioritize community and social activities, focusing on social development, community growth, environmental preservation, supporting religion, creating and conserving natural resources, as well as supporting education for youth and public welfare activities for disadvantaged communities, with the aim of fostering self-sufficient and resilient communities.

The company has therefore established the following plans:
  • Conduct field visits to engage with the community, gather feedback, and assess their needs.
  • Participate in community development.
  • Support projects and activities that benefit the community.
The details and guidelines for community and social engagement are as follows:
The care for neighboring communities of the company's construction projects

The company takes into account the impact on neighboring communities before developing any projects. For every project, the company adheres to the guidelines outlined in the Environmental Impact Assessment Report (EIA). This includes analyzing the potential impact on nearby communities, gathering feedback and understanding the needs of the community, establishing plans to prevent potential negative effects, and determining ways to remedy any harm caused to the community. Additionally, the company focuses on improving and enhancing the quality of life for the neighboring communities.

In 2024, the company did not receive any complaints from the community regarding social and environmental issues arising from the construction of its projects.

Community and social development involvement

In 2024, Rhombo Property Co., Ltd. (Public) participated in various community activities to assist and develop the community and society as follows:

Children's Day Activities On January 12, 2024, Rom Pho Company Property Public Company Limited has provided learning materials to students. Wat Sawang Arom School On Children's Day

The tradition of fasting during the month of Ramadan On March 9, 2024, Rhombo Property Co., Ltd. (Public) supported rice and dates for the Iftar (breaking of fast) during the month of Ramadan at 8 locations.

Donate air conditioner to mosque On May 30, 2024, Rompho Property Public Company Limited donated air conditioners to Darun Abidin Mosque, Ban Bang Ma Lao.

Donate mosque glass On September 2, 2024, Rompho Property Public Company Limited donated swinging glass doors to Darun Abidin Mosque, Ban Bang Ma Lao

Volunteering for good deeds On Tuesday, October 1, 2024, a volunteer activity was organized to do good deeds. Join together to clean the temple and donate food to dogs and cats at Wat Mongkol Wararam (Wat Nai Yang).

Giving out vegetarian shirts On October 1st, due to the Vegetarian Festival in Phuket Province, Rompho Property Public Company Limited has distributed vegetarian shirts to various shrines. Jui Tui Tao Bo Keng Shrine, Sun Bun Tong Shrine, Jor Su Kong Naka Shrine, Thi Bong Ticket Shrine