Business Value Chain

Value Chain Process Stakeholders
Land Selection
  • Identify potential locations for project development and verify procurement documents for accuracy
  • Analyze and study the feasibility of project development
  • Employees
  • Land owners
Project Design
  • Project feasibility study
  • Project design and selection of quality materials
  • Apply for construction permits from relevant agencies
  • Employees
  • Partners
  • Government agencies
Capital Management
  • Apply for financing from funding sources
  • Establishing fair loan terms and conditions
  • Employees
  • Partners
  • Financial institutions
Procurement and Contracting
  • Providing equal opportunities for all contractors
  • Fair contractor selection process
  • Fair evaluation of contractors
  • Procurement of environmentally friendly materials
  • Employees
  • Suppliers
Marketing and Sales
  • Present accurate and clear information
  • Maintaining customer confidentiality
  • Organizing promotional and marketing activities
  • Customers
  • Employees
  • Partners
Construction Management
  • Quality control of work
  • Efficient use of resources
  • Problem-solving
  • Strictly comply with laws and Environmental Impact Assessment (EIA)
  • Take care of the environmental conditions for the community, ensuring no negative impact on the surrounding areas
  • Employees
  • Partners
  • Community/Society
  • Government agencies
  • Environment
Quality Inspection
  • Inspecting the quality of construction work to ensure it meets the plans and customer agreements
  • Inspecting the condition of the condominium unit before handing it over to the customer
  • Rectifying and improving construction work to ensure its completion
  • Customers
  • Employees
  • Partners
Delivery
  • Managing ownership transfer documents and handing over various manuals and transfer documents
  • Facilitating the loan application process for customers
  • Handing over the completed condominium unit to the customer as per the agreement
  • Customers
  • Employees
After-sales Service
  • Establishment and management of a legal entity
  • Building relationships with customers
  • Handling complaints, ensuring prompt and quality repairs
  • Customers
  • Employees

Stakeholder Analysis in Business Value Chain

Stakeholder Expectation Response
Shareholders/Investors
  • Good corporate governance
  • The Company has continued to grow
  • Information disclosed honestly and transparently
  • Implement corporate governance
  • Equitable treatment of shareholders
  • Disclose information to shareholders accurately, adequately, and in a timely manner
  • Return on investment
Employees
  • Career advancement and stability, good welfare, and reasonable compensation
  • Fair treatment
  • Continuous knowledge development
  • Growing alongside the Company
  • Vision and policies
  • Develop a career advancement plan
  • Improve compensation and benefits
  • Develop a training plan for employees at all levels
Customers
  • Quality products/services
  • Fast and on time after-sales services
  • Respect for the rights of consumers
  • Put a quality control system in place
  • Set up mechanisms to receive repair requests and complaints from customers
  • The Company and employees safeguard customer confidentiality
Suppliers
  • Effective communication process
  • Clear criteria for procurement selection
  • Fair procurement and equitable treatment
  • Set appropriate tendering procedures
  • Fair/equitable treatment of suppliers
  • Set up communication channels for contact with new suppliers or to receive complaints
Financial Institutions
  • Accurate and reliable information
  • Confidence in investment and lending
Government Agencies and Regulators
  • Compliance with laws/regulations as required by regulators
  • Comply with laws and regulations
Competitors
  • Corporate governance in competition
  • Maintaining business etiquette
  • Set a competitor treatment policy
Communities/Society
  • Support for communities and society
  • Social and environmental responsibilities, minimize impacts on health and safety
  • Set a community, social, and environmental responsibility policy.
  • Create channels/methods for receiving complaints from communities.
  • Develop communities around projects.