Managing impacts on stakeholders in the business value chain

Business Value Chain

Value Chain	Process	Stakeholders
Land Selection	Identify potential locations for project development and verify procurement documents for accuracy Analyze and study the feasibility of project development	Employees Land owners
Project Design	Project feasibility study Project design and selection of quality materials Apply for construction permits from relevant agencies	Employees Partners Government agencies
Capital Management	Apply for financing from funding sources Establishing fair loan terms and conditions	Employees Partners Financial institutions
Procurement and Contracting	Providing equal opportunities for all contractors Fair contractor selection process Fair evaluation of contractors Procurement of environmentally friendly materials	Employees Suppliers
Marketing and Sales	Present accurate and clear information Maintaining customer confidentiality Organizing promotional and marketing activities	Customers Employees Partners
Construction Management	Quality control of work Efficient use of resources Problem-solving Strictly comply with laws and Environmental Impact Assessment (EIA) Take care of the environmental conditions for the community, ensuring no negative impact on the surrounding areas	Employees Partners Community/Society Government agencies Environment
Quality Inspection	Inspecting the quality of construction work to ensure it meets the plans and customer agreements Inspecting the condition of the condominium unit before handing it over to the customer Rectifying and improving construction work to ensure its completion	Customers Employees Partners
Delivery	Managing ownership transfer documents and handing over various manuals and transfer documents Facilitating the loan application process for customers Handing over the completed condominium unit to the customer as per the agreement	Customers Employees
After-sales Service	Establishment and management of a legal entity Building relationships with customers Handling complaints, ensuring prompt and quality repairs	Customers Employees

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Stakeholder Analysis in Business Value Chain

Stakeholder	Expectation	Response
Shareholders/Investors	Good corporate governance The Company has continued to grow Information disclosed honestly and transparently	Implement corporate governance Equitable treatment of shareholders Disclose information to shareholders accurately, adequately, and in a timely manner Return on investment
Employees	Career advancement and stability, good welfare, and reasonable compensation Fair treatment Continuous knowledge development Growing alongside the Company	Vision and policies Develop a career advancement plan Improve compensation and benefits Develop a training plan for employees at all levels
Customers	Quality products/services Fast and on time after-sales services Respect for the rights of consumers	Put a quality control system in place Set up mechanisms to receive repair requests and complaints from customers The Company and employees safeguard customer confidentiality
Suppliers	Effective communication process Clear criteria for procurement selection Fair procurement and equitable treatment	Set appropriate tendering procedures Fair/equitable treatment of suppliers Set up communication channels for contact with new suppliers or to receive complaints
Financial Institutions	Accurate and reliable information	Confidence in investment and lending
Government Agencies and Regulators	Compliance with laws/regulations as required by regulators	Comply with laws and regulations
Competitors	Corporate governance in competition Maintaining business etiquette	Set a competitor treatment policy
Communities/Society	Support for communities and society Social and environmental responsibilities, minimize impacts on health and safety	Set a community, social, and environmental responsibility policy. Create channels/methods for receiving complaints from communities. Develop communities around projects.